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SEOENG® PROFESSIONAL PRODUCT SUPPORT

PRODUCT TRAINING CREDITS - SEOENG® Product Training* Credits may be used or purchased by SEOENG® Customers to purchase professional SEOENG® Product Training from a SEOENG® Certified Professional. SEOENG® Product Training Credit details are outlined below:

1. SEOENG® Training Credits are included the first time a SEOENG® Customer purchases an OEM Package. The number of Training Credits included with each OEM Package are defined in the OEM Package details at the time of purchase.
2. Training Credits are credited to a User Account once - at the initial OEM Package purchase date if they are included with your OEM Package (they do not accumulate each month thereafter) or at the time of purchase.
3. In the event that an OEM Package is cancelled and a new OEM Package is purchased by the same Customer or affiliated Parent/Child User Account(s), Training Credits will not be credited again to that Customer, User Account, or affiliated Parent/Child User Account(s).
4. The initial Product Training Period starts on first day of training, and ends no more than ten (10) business days thereafter.
5. Training must be scheduled by the OEM Package Customer with a SEOENG® Certified Professional within thirty (30) days of the initial OEM Package purchase.
6. Once the initial Product Training Period is over, additional SEOENG® Training Credits must be purchased by the OEM Package Customer in order to receive training.
7. SEOENG Training Credits must be purchased from SEOENG®, and prices are subject to change at any time.
8. Each Training Credit is good for a one (1) hour SEOENG® Product Training session with a SEOENG® Certified Professional.
9. Once Training Credits are purchased they are non-refundable and expire six (6) months after the date of purchase.
10. SEOENG® Product Training is conducted by a SEOENG® Certified Professional for the Customer's SEO team via Webinar and Conference Call (SEOENG® pays all Webinar and Conference Call set-up fees).
11. The Customer is responsible for connecting to the scheduled Webinar via the instructions provided by SEOENG® or the SEOENG® Certified Professional at the time of scheduling. If a Customer does not attend the Webinar within ten (10) minutes of the scheduled time, the Training Credit(s) for the full scheduled time will be forfeited and deducted from the User Account(s) accordingly.
12. Customers must have a high-speed Internet connection for all SEOENG® Webinar training. Any fees associated to Webinar participation (such as ISP, telephone connection, hardware, software, or other fees) are the responsibility of the Customer.

Q&A TIERED INCIDENT CREDITS - SEOENG® Incident* Credits may be used or purchased by SEOENG® Customers to purchase professional SEOENG® Support from a SEOENG® Certified Professional. Support may include questions and answers about SEOENG® Products, including interpretation of Data, specific system questions, or other questions pertaining to a SEOENG OEM Package, SEOPass™ or Re-Crawl. SEOENG® Incident Credit details are outlined below:

1. SEOENG® Incident Credits are included with each OEM Package as defined in the OEM Package details at the time of purchase or time of billing.
2. Incident Credits which are included with a recurring OEM Package DO NOT carry over to the next billing period, and will be reset at the end of each billing period. Additional Incident Credits must be purchased from SEOENG®, and prices are subject to change at any time.
3. Each Incident Credit is good for one Incident.
4. Incident Credits which are purchased in addition to a monthly OEM Package DO carry over to the next billing period, and expire six (6) months after the date of purchase.
5. Once credits are purchased they are non-refundable.
6. An Incident is defined as:
- Any Issue that causes any member of SEOENG®, or a SEOENG® Certified Professional or affiliate to change priority.

- An exception would be if SEOENG® Support finds a bug to be the cause of the problem (incident is credited back to the Customer in this case, as determined by SEOENG®).

- Any Issue that can be resolved (incident is credited back to the Customer in this case, if it cannot be resolved as determined by SEOENG®).
7. The response time for Incidents is between one (1) and three (3) business days, either via phone or email (incident is credited to the Customer if it takes longer to respond, but not if response time is held up due to the actions or inactions of the Customer).
8. Incidents are NOT: Scheduled training, "Sit Ins" with affiliates or SEOENG® Certified Professionals, or 3rd party presentations.

SEOENG® Customers may purchase SEOENG® Product Support and Training from their SEOENG® Customer Home. If you are not a SEOENG® Customer and do not have a user account REGISTER today for your FREE account!

*Product Training sessions, and Q&A Tiered Incidents are intended specifically for SEOENG® product training and product knowledge only. Any 'SEO Advice' provided is simply an opinion and is to be used at your own risk. It is always advisable to create a complete backup of a Website prior to making any changes. You agree that SEOENG LLC. will not liable or held responsible for any errors, omissions, or change in Webpage, Website, or Link Search Engine rank as a result of the implementation of any such advice, opinions, direction, or suggestions by any SEOENG LLC. employee, contractor, owner, affiliate, representative, or Website content.